Report a fault

You can use this form to report an issue, such as:

• Appointments manager faults.
• Booking engine faults.
• Duplicate citizens or properties.
• Issues with forms and processes.
• Requests for information
• Requests for help guides and training.
• System failures and speed issues.

User access requests

You can use this form to request the following:

• Account creations
• Account changes
• Account deactivations
• Email group amendments
• Report access

All user access requests must be logged by a manager.

Request a change

You can use this form to request a change, such as:

• Form or process creation or amendment.
• Database or web service integration creation or amendment.
• Email notification creation or amendment.
• Report creation or amendment.

All change requests must be logged by a manager and will be assessed by a Business Analyst.

Missing or incorrect addresses

You can use this form to report the following:

• Missing addresses.
• Missing streets.
• Incorrect addresses.
• Incorrect streets.

We will also arrange for the LLPG and the NLPG to be updated, if required.